Privacy Notice

Browsing & source records

Douvay is the property-advertisement service at douvay.com for the Commonwealth of Dominica. You can browse without an account. The service presents both captured advertisements from other publishers and properties submitted directly to Douvay.

Captured records can include property descriptions, asking prices, location information, photographs, public advertiser/contact details, source URLs and dated observations. A record is not proof of current availability or a distinct property. The public catalogue and the preserved source archive have different scopes; an item removed from public browsing can remain in private source and audit records.

Accounts & devices

Account services use your email address, account identifier, saved and hidden advertisement identifiers, display name, notification preferences and push subscriptions. Email codes and optional passkeys support sign-in and recovery. Douvay stores passkey registration information; your device’s fingerprint, face scan or unlock code stays with your device or credential provider.

Secure session cookies keep you signed in. Encrypted server-side session data connects those cookies to your account. Browser storage keeps pending Save/Hide changes, the last account marker and earlier browser-only lists available for explicit import. A Home Screen installation uses a service worker and browser storage. Clearing browser data can remove unsynced local information.

Technical request information is used for hosting, security and rate limits. Douvay uses keyed, hashed network-address counters to limit abusive requests. Hosting and service providers may also process network and diagnostic information as part of operating the service.

The private buying and rental worksheets do not upload their entries. Their pages describe any local behavior; printed or downloaded copies are under your control. That does not mean account, publishing or contact features collect no information.

Public listings & photos

Direct publishers provide an advertiser profile, contact choices, property facts, location, text and photographs. Drafts and exact submitted revisions are stored for editing and publication review. Your selected profile/contact details and approved property content become public. Your account email is public only when you choose it as a public contact. Exact address and pin are public only when exact location is selected.

Original photo uploads are kept privately and may contain embedded metadata. Generated public display copies remove EXIF, XMP and GPS metadata. Upload only material you have authority to provide and intend Douvay to review.

Review decisions, contact checks, listing reports, status changes and related audit records support moderation and corrections. A public listing may be copied or retained by other people, search services or messaging apps after it has been shared.

Contact requests

The contact form stores the topic, message, listing/source URL, optional name and email, a request reference and timestamps. Douvay’s authorized reviewers can read the request and record a resolution note. These details are private and are not published with an advertisement.

The form does not send an email confirmation. Support email at hello@douvay.com is pending setup. Authentication email from accounts@douvay.com is separate. Please avoid identity documents, sign-in codes, financial information and unrelated personal details in a request.

Service providers & external links

Douvay uses Vercel for website/API hosting, Supabase for authentication, private application data and uploaded media, and Resend for authentication email. The dedicated Supabase project is hosted in the United States. Providers may process information outside your country; this notice does not promise that all information stays in Dominica.

Optional push notifications use your browser/device push service, such as Apple, Google, Mozilla or Windows. Loading a map requests viewport tiles from OpenStreetMap. Network requests expose technical information such as your IP address to the receiving service.

Original-source links and actions for maps, email, phone or WhatsApp take you to external services. Their own privacy practices apply there. Douvay does not receive the contents of a call, message or property enquiry merely because you open one of those links.

Retention & deletion

Account information is used while the account and its features are active. Delete account in Account blocks access across devices and starts deletion of account data and directly published content. Provider deletion or media cleanup can be queued for retry. Signing out alone does not delete your account.

Support requests stay available while open. Resolved support requests are removed by scheduled cleanup after 90 days. Some moderation reports can remain without the deleted reporter’s account link. Security, audit, backup and independently captured source records may remain separately; we do not promise immediate erasure from every system or from copies held by other people.

To request review of a captured advertisement, report the specific record. Account deletion does not alter an original publisher’s site or automatically delete an unrelated captured record.

Your choices & requests

You can manage saved/hidden properties and device notifications, add passkeys, choose public contacts or delete your account from Account and My listings. Your browser controls its storage and permissions.

Use the privacy request form to ask about your information, correct it or request removal. Provide enough detail to identify the relevant account or record, without sending credentials. We may need to verify the connection to that information before acting. A request receipt is not a completed deletion.

We update this notice when the service’s handling changes. The date above identifies this version. Terms of use describe the service and publishing rules.