Privacy Policy

Effective Date: 15/05/2016

Douvay LLC (“Douvay,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our online retail store.

Please read this Privacy Policy carefully. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information to provide you with the best possible service, including:

1.1 Personal Information

  • Contact Information: Name, email address, billing address, shipping address, and phone number.
  • Payment Information: Credit card details or other payment methods.
  • Account Information: Username and password when you create an account with us.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: How you interact with our website, including pages viewed, links clicked, and the time and date of visits.

2. How We Use Your Information

We use the information we collect to:

  • Process Transactions: Facilitate purchases and provide customer support.
  • Improve Our Services: Personalize your experience, improve our website, and optimize our marketing efforts.
  • Communicate with You: Send order confirmations, shipping updates, promotional materials, or respond to your inquiries.
  • Comply with Legal Requirements: As necessary to comply with the law, regulations, and contractual obligations.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, including shipping companies and payment processors, to facilitate services on our behalf.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to a legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. This helps us:

  • Personalize your experience and remember your preferences.
  • Analyze website traffic and usage patterns.
  • Serve relevant ads through third-party advertising networks.

You can disable cookies through your browser settings, but doing so may limit your ability to use certain features of our website.

5. Data Security

We take data security seriously and implement a variety of security measures to protect your personal information. These include encryption, firewalls, and secure servers to prevent unauthorized access, use, or disclosure of your data.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Choices and Rights

You have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you.
  • Correction: If your information is incorrect or outdated, you may request that we correct it.
  • Deletion: You may request that we delete your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in the email or contacting us directly.

For any of these requests, please contact us at privacy@douvay.com.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete the information as soon as possible.

8. International Users

As an international business, we may transfer your personal information to our warehouses or service providers located in different parts of the world, including Hong Kong, Dubai, London, Sydney, Kentucky, and Delaware. By using our website, you consent to the transfer and processing of your information in these locations.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Douvay LLC
Email: privacy@douvay.com
Phone: +1 (270) 216-0804