Terms of Use

Welcome to Douvay! These terms of use (“Terms”) govern your access to and use of our website, services, and products (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you must not use our Services.

1. Acceptance of Terms

By accessing or using Douvay’s website, purchasing our products, or using any of our Services, you agree to comply with and be bound by these Terms and our Privacy Policy. Douvay reserves the right to change or modify these Terms at any time without prior notice. Continued use of our Services after any such changes constitutes your acceptance of the new Terms.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age or have the legal capacity to enter into a binding contract.
  • Agree to provide accurate, up-to-date, and complete information during the registration and purchase process.

If you do not meet these eligibility requirements, you are not permitted to use our Services.

3. Account Registration and Security

When you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to:

  • Provide accurate and complete information during registration.
  • Notify us immediately of any unauthorized use of your account.
  • Ensure that you exit from your account at the end of each session.

Douvay is not liable for any loss or damage arising from your failure to comply with these responsibilities.

4. Use of Services

You agree to use our Services only for lawful purposes. You must not use our website or Services in any way that:

  • Violates any applicable local, national, or international law.
  • Is fraudulent or misleading.
  • Harms or attempts to harm minors in any way.
  • Interferes with or disrupts the Services or servers connected to the Services.

Any unauthorized use of our website or Services may result in termination of your account and access to our Services.

5. Product Information and Availability

We strive to display accurate and up-to-date product information. However, we cannot guarantee that all details, including product descriptions, pricing, availability, and images, are free from errors. Douvay reserves the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice.

  • Availability of Products: Availability of products may vary, and certain items may be limited in quantity or discontinued without notice.
  • Color Display: We make every effort to display the colors of our products accurately, but actual colors may vary based on your screen or device.

6. Pricing and Payment

All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated. Douvay reserves the right to change prices at any time without notice. We accept the following payment methods: Visa, MasterCard, PayPal.

  • Taxes and Duties: Prices do not include sales tax, VAT, customs duties, or other similar charges, which may apply to your purchase depending on your location. These additional costs are your responsibility.

You represent and warrant that you are authorized to use the payment method you provide during checkout. By providing a payment method, you authorize us to charge the full amount of your purchase, including any applicable taxes and shipping fees.

7. Shipping and Delivery

We offer global shipping from our warehouses located in Hong Kong, Dubai, London, Sydney, Kentucky, and Delaware. Shipping costs and delivery times vary based on the shipping destination and the shipping option selected at checkout. You will be provided with an estimated delivery date when you place your order.

Please note that shipping times are estimates and may be subject to delays due to factors beyond our control, such as customs processing or carrier delays.

8. Return and Refund Policy

Please refer to our Return and Refund Policy for details on how to return items and request a refund. By using our Services, you agree to review and understand the terms outlined in our Return and Refund Policy.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of Douvay or its content suppliers and is protected by international copyright laws.

  • License to Use Content: You may view, download, and print content from our website for personal, non-commercial use only. You must not modify, reproduce, distribute, or create derivative works of any content from our website without our express written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Douvay shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services, even if Douvay has been advised of the possibility of such damages.

  • No Warranty: Our Services and products are provided “as is” without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Termination

We reserve the right to terminate or suspend your account or access to our Services at any time, for any reason, including, without limitation, if we believe you have violated these Terms. Upon termination, all provisions of these Terms that should survive termination shall continue to apply.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of  the United States of  America, without regard to its conflict of law provisions.

13. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or the use of our Services, the parties agree to attempt to resolve the dispute through good faith negotiations.

14. Contact Information

If you have any questions about these Terms or our Services, please contact us at:

Email: support@douvay.com
Phone: +1 (270) 216-0804