SHOPPING INFORMATION
We specialize in high-quality home décor, lighting, and furniture. Our product selection ranges from elegant furniture pieces to stylish lighting solutions and décor items that enhance any living space.
We ship globally, covering nearly every corner of the world. With warehouses located in Hong Kong, Dubai, London, Sydney, Kentucky, and Delaware, we ensure that your orders are fulfilled quickly and efficiently.
Shipping times vary depending on your location and the nearest warehouse. Generally:
- USA: 9-21 business days
- International orders: 15-30business days
Please note that unforeseen circumstances such as customs delays may affect delivery times.
Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order through the courier’s website.
Yes, we offer international shipping. Please note that shipping times and costs may vary based on your location. Additional customs fees or taxes may apply, depending on your country’s regulations.
RETURNS AND REFUNDS
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return the item within 30 days of receiving it. Please ensure that the product is in its original condition and packaging.
To initiate a return, please email us at refund@douvay.com with your order number and the reason for the return. Our customer service team will guide you through the return process.
Once your return is received and inspected, we will process your refund within 10-15 business days. The refund will be issued to the original payment method used for the purchase.
If your item arrives damaged, please contact us immediately at refund@douvay.com. We may require photos of the damage to assist you effectively.
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to accommodate changes.
