Douvay L.L.C

212 N. 2nd St. STE 100,
Richmond, KY 40475

Monday – Friday 09:00 – 17:00

info@douvay.com

(270) 216-0804

 

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    Frequently asked questions

    What products do you sell?

    We specialize in high-quality home décor, lighting, and furniture. Our product selection ranges from elegant furniture pieces to stylish lighting solutions and décor items that enhance any living space.

    Where do you ship to?

    We ship globally, covering nearly every corner of the world. With warehouses located in Hong Kong, Dubai, London, Sydney, Kentucky, and Delaware, we ensure that your orders are fulfilled quickly and efficiently.

    How long will it take to receive my order?

    Shipping times vary depending on your location and the nearest warehouse. Generally:

    • USA: 9-21 business days
    • International orders: 15-30business days

    Please note that unforeseen circumstances such as customs delays may affect delivery times.

    How can I track my order?

    Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order through the courier’s website.

    Do you offer international shipping?

    Yes, we offer international shipping. Please note that shipping times and costs may vary based on your location. Additional customs fees or taxes may apply, depending on your country’s regulations.